The 5th factor to consider during CRM selection is industry. This is actually a 2-part consideration. First, you'll want to do some research to see if others within your industry are already using CRM solutions. If not, you can take a bit more time with your CRM selection process because you are not behind the curve. If your competition is already taking advantage of CRM solutions, you'll want to not delay your CRM selection any more than you need to.
The benefit to CRM solutions being...