Flexibility is the 4th factor to consider during CRM selection. Although flexibility is not the most crucial of the factors, it still needs to be addressed. Straight out of the box, most CRM systems have very basic functionality, which may work for some businesses, but more often than not, you will require customized fields. This is where CRM system flexibility comes into play.
Some CRM systems are a lot more flexible than others. Keep in mind that systems that are less flexible...