Our CRM selection quest continues with factor 2, cost. For most businesses, cost can make or break a buying decision. The most important thing here is to carefully recognize all the costs involved in a CRM implementation. Your CRM project is likely a combination of software, hardware and services, so before you go signing anything, make sure you have a firm grasp on what everything is going to cost.
Software, and hardware, if necessary, are the more straightforward costs to determine ...